Exchange & Return policy

Website: sokheragro.com
Brand: শখের এগ্রো – Sokher Agro

At Shokher Agro, we are committed to ensuring your satisfaction with every product purchased from our garden center or online store. Our return and exchange policy is as follows:

Non-Plant Items :

Eligibility: Items must be in their original, saleable condition with tags or labels intact. A valid receipt or order ID is required.

Within 7 Days: We are happy to offer exchanges or refunds on any regular-priced item within 7 days. If the product qualifies for return, the refund will be made using the same payment method.

Within 8–12 Days: For returns/exchanges made within this period, the refund will be issued by Sokher Agro after receiving and inspecting the product.

Plant Items :

Reporting: To request a return or replacement for plant products, the issue must be reported within 1–2 days of receiving the delivery (via courier or delivery person). You must send photos or videos of the plant’s condition to this WhatsApp number: 01677700483.

Resolution: Once the complaint is received, our support team will contact you, provide necessary care guidance, and within 10 business days, we will provide a final update. If valid proof is provided, we will proceed with the return or replacement process.
Note: This policy only applies to damage caused during transport. We cannot accept returns for plants that died due to poor aftercare by the customer. We sincerely apologize.

Cost: If the plant qualifies for return or replacement, courier & packaging charges for the replacement plant must be borne by the customer.

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Thank you for shopping with us at sokheragro.com.